NewWayService is the complete software solution for service management
NewWayService is the Help Desk software solution that was designed to maximise your service center or Call Center department. Whatever your industry, NewWayService allows you to easily track and manage calls, issues, jobs, requests or work orders.
With its very user-friendly environment, no intense training is needed to learn to use it. Flexible, NewWayService adapts itself to your needs, whether you are a major corporation or a self-employed worker.
NewWayService base modules are: work orders, actions and worked/ billed hours, customers and contacts, hour banks, technicians, products and serial numbers, spare parts, appointments and scheduling, work schedules and Knowledge Base.
Main Features:
Sending and receiving work orders by e-mail
Calendar of appointments
Managing technician specialities
Inserting documents option
Generating automatic work orders
History
Knowledge base
Data import/export utility
All reports, forms and e-mail formats completely customisable according to your needs
Complete security by user
A Relational database
